PTV’s poor management of Geelong “zoning error”

Geelong’s Public Transport Users Association (PTUA) has slammed Public Transport Victoria’s handling of a recent Myki “zoning error”.

The error has seen Geelong residents being overcharged 80 cents or more per bus trip during the last year.

Public Transport Victoria (PTV) said on Monday they have “identified a fix” for the zoning error which will be in place next week.

But PTUA Geelong said PTV was very “disappointing” and “poor” in their management of the situation.

“PTV have known of the error for a long time,” PTUA Geelong Convener Paul Westcott said. “And when people complain about it, they say ‘we’ll have a look at it’ and then they give the customer a refund.”

PTUA Geelong has said PTV finally “pulled their finger out”.

“This hadn’t been fixed for at least a year or maybe more,” Westcott said. “They’ve only taken action now because it’s gained a bit of publicity.”

PTV was contacted but did not provide a response.

The Minister for Public Transport Jacinta Allen was also contacted for comment but declined an interview. A spokesperson to the minister provided this statement:

“Recently, a zoning error resulted in a small number of bus passengers in Geelong paying more for their fare than required.

Public Transport Victoria identified and fixed the zoning error and pro-actively reimbursed affected passengers. The error has not occurred again since.

A tender process is currently underway to identify a Myki operator for the system going forward.

As part of the tender process, the Government is seeking an operator that can identify and implement improvements to Myki.”

Any passengers who were overcharged for a fare and have not yet been reimbursed should contact PTV on 1800 800 007 for assistance.

(Written on the 26/8/15)

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